Job Description

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Join Milestone! Data Center Technicians are key players in powering the backbone of cutting-edge Data Centers! You’ll be responsible for supporting installs, troubleshooting and maintaining servers, while playing a vital role in keeping critical operations running smoothly and seamlessly. Experience the thrill of hands-on work in a dynamic, tech-driven environment where your efforts directly impact the success of state-of-the-art data infrastructure.

Data Center Technician L1
This is an entry-level role that supports data center operations in a large-scale AI and accelerated computing environment. You’ll help with equipment installs, inventory, cabling, audits, and basic operational tasks under the guidance of senior team members.

What You’ll Do:

• Receive, unpack, inspect, and stage equipment
• Help rack and place hardware based on deployment plans
• Assist with server, storage, accelerator, and network installs
• Route, dress, and label cables
• Check equipment placement against rack plans
• Scan assets and help reconcile inventory
• Track serialized equipment, spare parts, and inventory moves
• Support inbound and outbound asset tracking
• Help with daily inventory counts and audits
• Follow chain-of-custody procedures
• Perform routine tasks using documented work instructions
• Complete facility walkthroughs and visual checks
• Support maintenance work as directed
• Assist with equipment moves, adds, changes, and decommissioning
• Escalate issues or discrepancies when needed
• Update documentation, inventory records, and tracking systems
• Support as-built records and verification activities
• Help with quality checks and deployment validation
• Follow labeling, documentation, and reporting standards
• Follow safety, security, and access control rules
• Keep the work area clean and organized
• Support EHS practices and reporting
• Work with senior technicians, network teams, facilities, and site leadership
• Participate in shift handoffs and operational updates
• Communicate professionally with customers, vendors, and contractors

What We’re Looking For:

• High school diploma, GED, or equivalent experience
• Minimum 3 months of experience in data center, IT support, logistics, warehouse, or similar work
• Basic understanding of computer hardware and common tech components
• Ability to follow written procedures and work instructions
• Strong organization and attention to detail
• Basic Microsoft Office and web app skills

Nice to Have:

• Experience in a data center, warehouse, manufacturing, logistics, or technical support role
• Familiarity with servers, networking gear, or structured cabling
• Experience with barcode scanners, inventory systems, or asset tools
• Knowledge of ESD handling
• Mechanical aptitude and a willingness to learn
• Experience in fast-paced operational environments

Data Center Technician L2
This role supports the setup, maintenance, and repair of data center hardware in both production and non-production environments. The work includes servers, storage, networking, and accelerator platforms used in AI and high-performance computing.

What You’ll Do :

• Install, rack, cable, and deploy servers, storage, and network gear
• Follow floor plans, rack layouts, and deployment standards
• Install and test copper and fiber cabling
• Check equipment after installs and help with acceptance testing
• Diagnose hardware issues and replace failed parts
• Perform FRU swaps on servers, network devices, and accelerators
• Support RMA processing and return-to-service testing
• Track inventory, spare parts, and customer assets
• Complete inventory counts and reconcile records
• Handle smart hands tasks like reseats, cable tracing, swaps, and inspections
• Support equipment moves, adds, changes, and decommissioning
• Help with OOB and console infrastructure tasks
• Update tickets, inventory systems, and work records
• Verify labeling, documentation, and quality standards
• Follow site security, safety, and EHS procedures
• Work with technicians, facilities, security, and site leadership
• Support onboarding, training, and continuous improvement efforts

What We’re Looking For:

• High school diploma, GED, or equivalent experience
• Minimum 2 years of data center, hardware, or infrastructure support experience
• Experience with servers, storage, and networking hardware
• Ability to follow detailed procedures with little supervision
• Strong troubleshooting and problem-solving skills
• Experience with ticketing, inventory, and documentation systems

Nice to Have:

• Experience in hyperscale, cloud, AI, HPC, or enterprise data centers
• Familiarity with GPUs, accelerators, or high-density compute
• Experience with hardware diagnostics and part replacement
• Knowledge of structured cabling and fiber optics
• Experience with asset tracking and inventory control
• Familiarity with 24x7 operations
• Basic networking, OOB, and console knowledge
• Data center or vendor certifications

Physical Requirements:

• Stand and walk for long periods
• Lift, carry, push, or move up to 50 pounds
• Work in racks and tight spaces
• Climb ladders and perform hands-on deployment work
• Work in hot aisle, cold aisle, and changing conditions

Work Environment:

• Mission-critical data center setting
• Supports advanced AI and accelerated computing systems
• Work includes deployment, maintenance, troubleshooting, and inventory support

Important Note:
This position may require access to hardware, software, technology, or technical data subject to U.S. export control laws, including the Export Administration Regulations (EAR) and, where applicable, the International Traffic in Arms Regulations (ITAR). Any offer, assignment, or continued access to controlled items is contingent upon the company’s determination that the individual is legally authorized to access such items or that any required government authorization can be obtained.

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