Job Description

Job Responsibilities:

• At least 5 years of healthcare experience.
• 5+ years of process improvement and program management experience.
• 5 or more years’ experience working in either matrix environments or high-collaboration organizations.
• Lean Six-Sigma Certification
• Superior communication skills and experience communicating at all levels of the organization, including the Executive Leadership Team.
• Experience building, developing, and leading high performing teams both directly and indirectly.
• Experience driving long term strategies while delivering on near team objectives.
• Some travel will be required, but likely less than 25%

Skills:

• Clarify purpose and define process start/end points
• Identify stakeholders, SMEs, and decision owners
• SME interviews and working sessions
• Review existing SOPs, job aids, policies
• Map each step (include handshakes, tooling, timing, etc)
• List process steps as RACI rows
• Identify roles or stakeholders as columns
• Assigning Responsible, Accountable, Consulted, Informed
• Walkthroughs with SMEs and leaders
• Confirm step accuracy and accountability
• Resolve conflicts around ownership
• Adjust map and RACI based on feedback
• Finalize and publish process map and RACI
• Link artifacts to SOPs, training, or governance processes
• Confirm process owner and review cadence
• Define how updates will be managed

Education/Experience:

• Bachelor's Degree Required
• Pharmacy Benefit Management Experience

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