Job Description

Salary: $139,360 - 145,600 per year Requirements:

• A masters degree in a relevant field, such as Human-Computer Interaction or Human Factors Engineering, plus at least 1 year of User Experience Research experience; equivalent experience may be considered.
• Alternatively, a bachelors degree in a relevant field plus at least 2 years of User Experience Research experience; equivalent experience may be considered.
• At least 1 year of relevant experience in the technology sector.
• At least 1 year of experience applying research methods to influence product direction and detailed experience design.
• Proficiency in English, with clear oral and written communication, presentation, and research-writing skills.
• Experience with qualitative and quantitative research, quality assurance, user acceptance testing, and creating user scenarios.
• Strong analytical, data analysis, problem-solving, and insight-translation abilities.
• Ability to collaborate, innovate, resolve conflicts, and manage stakeholders.
• Skills in decision-making, outcome-driven innovation, project and scope management, interaction design, user experience, user interface design, and user-centered design.

• Create and drive plans and roadmaps for research studies or programs across a feature area, product, product line, or service, with direction.
• Apply research methods to execute studies effectively, analyze and synthesize data, and distill findings.
• Conduct research to identify and clarify customer needs and contexts, contribute to solution development, and assess user insights across the journey from awareness through adoption and retention.
• Share insights to inform and activate design and engineering work.
• Develop research-driven insights on industry trends.
• Collaborate on cross-disciplinary research efforts to support strong product outcomes.
• Recruit participants for research programs within a feature area.
• Review data collection instruments for privacy and security compliance.
• Provide tools and templates that help product makers capture assumptions and express them as testable hypotheses.
• Apply experience checkpoints to support accountability for product quality.
• Conduct iterative research with cross-disciplinary product teams.

• AI
• Support
• Mobile
• Security

More:

This U.S.-based role pays $67–$70 per hour. Non-exempt positions are eligible for overtime at 1.5 times the base hourly rate for hours worked beyond 40 in a workweek, or as required by applicable law; the final offer within the stated range depends on relevant skills, education, and experience. Full-time employees may choose from benefits packages that can include medical, dental, and vision coverage; health savings accounts for eligible plan members; 10 paid days off; 3 paid bereavement days; a 401(k) with employer match; life and disability insurance; commuter and dependent-care benefits; supplemental insurance options; work-travel accommodations and reimbursement; and discretionary performance or recognition bonuses. Sick leave and mobile-phone reimbursement are provided where required by law. We may use AI-assisted technology during sourcing, including AI voice recruiter calls, to gather information; it does not replace human decision-making in employment decisions, and calls may be recorded.

last updated 40 week of 2026

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