Job Description

Salary: $104,000 - 124,800 per year Requirements:

• Proficiency in qualitative and quantitative UX research methods, including surveys, interviews, usability testing, and data synthesis.
• Strong analytical ability to translate research findings into product decisions and roadmaps.
• Clear written and verbal communication, presentation, and research-writing skills.
• Experience guiding cross-functional teams and managing stakeholder expectations.
• Knowledge of security, privacy, and data-minimization practices in research workflows.
• Usability testing experience (4 years), participant screening and recruitment experience (4 years), and research-insight writing and reporting experience (5 years).
• Education and experience: a masters degree in a relevant field and at least 1 year of UX research experience; a bachelors degree in a relevant field and at least 2 years of UX research experience; or equivalent experience.
• Preferred: a doctorate in a relevant field and at least 2 years of UX research experience; a masters degree and at least 3 years; or a bachelors degree and at least 5 years.
• Preferred: at least 1 year of relevant technology-sector experience and at least 1 year using research methods to influence product direction and detailed experience design.
• Preferred: experience in technology and product-led growth, NPS, SUS, or in-product feedback systems; background in interaction design, user-centered design, or usability heuristics, including security-focused evaluations.

• Create and lead research plans and roadmaps for a feature area or product, with success criteria aligned to business needs.
• Conduct qualitative and quantitative studies and synthesize findings into actionable insights.
• Assess user insights throughout the funnel, from awareness through adoption and retention, using mixed methods.
• Share findings with design and engineering teams and influence product direction, including security-by-default considerations.
• Recruit research participants, create screeners, and ensure research materials and deliverables comply with privacy and security practices.
• Guide multi-person research efforts and collaborate with product management, design, and engineering.
• Use checkpoints and usability testing to support iterative improvements and product pivots when appropriate.
• Contribute to target customer profiles, jobs-to-be-done, journey maps, and industry trend insights.
• Provide tools, templates, and reference libraries to help teams develop hypotheses and discussion guides.
• Define UX goals, signals, metrics, and health instruments, incorporating security-related KPIs where applicable.

• Support
• Security
• UX UI Design
• Marketing
• Web

More:

We are BCforward, a global IT consulting and workforce solutions firm serving Fortune 500 and government clients. Founded in 1998, we provide business solutions through delivery centers and offices across North America and India, with a focus on long-term relationships, innovation, collaboration, and integrity. This is a 100% remote, three-month contract role, with a possibility of extension; working in the PST time zone is preferred but not required. The schedule is Monday through Friday, 40 hours per week, with no overtime, and compensation is $50–$60 per hour on W-2. We offer competitive compensation and benefits, growth opportunities with global clients, a supportive and inclusive culture, and exposure to advanced technologies and projects. We are an equal opportunity employer committed to diversity and inclusion.

last updated 40 week of 2026

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